Leadership Team
Mr. Sumesh Akkaparambil
Accounts manager
Accounts Head, Banking, and Billing Management
Educational Qualification:
- Bachelor of Commerce (B.Com)
- Proficiencies: Tally ERP9, MS Office
Professional Experience:
- Total Experience: 20 years in accounts and management
Career Journey:
- Pillais College:
- Role: Cash and Student Admission Process Manager
- Responsibilities: Managed cash transactions and the student admission process.
- Construction Company:
- Role: Accounts Manager
- Responsibilities: Handled accounts related to vendor payments, staff salaries, and management accounting.
- Goodwill Capital & Holdings:
- Role: Accounts Manager
- Responsibilities: Managed accounts related to loans, repayments, staff salaries, Tally entries, and CA assistance.
- F6 Capital and Finance Pvt. Ltd.:
- Current Role: Accounts Head, Banking, and Billing Management
- Responsibilities:
- Banking Operations: Manage banking relationships and operations, ensuring efficient cash flow and optimizing banking services.
- Billing Processes: Oversee the billing process, including customer invoicing, payment processing, and resolving billing inquiries or discrepancies.
- Policy Development: Develop and implement policies and procedures for banking and billing operations, ensuring compliance with regulatory requirements.
- Process Improvement: Identify and implement opportunities for process improvements.
- Staff Management: Supervise staff responsible for banking and billing operations.
Skills and Expertise:
- Financial Management: Proficient in managing financial operations, including cash flow and banking relationships.
- Billing Systems: Expertise in billing processes, invoicing, and payment processing.
- Analytical Skills: Strong analytical skills for financial analysis and process optimization.
- Attention to Detail: High attention to detail to ensure accuracy in financial transactions and billing.
- Regulatory Compliance: Knowledge of regulatory requirements and ensuring compliance in all operations.
Miss. Naziya Khan
Sr. Accounts Executive
Educational Qualification:
- Bachelor of Commerce (B.Com)
Professional Experience:
- Total Experience: 4 years in finance management and cash flow monitoring
Key Responsibilities:
- Overall Finance Management:
- Oversee the financial operations, ensuring effective management and monitoring of cash flow to maintain sufficient funds for business operations.
- Handle vendor payments, ensuring timely and accurate transactions.
- Content Management System (CMS) Management:
- Oversee the implementation, customization, and maintenance of the CMS platform, ensuring it aligns with the organization’s content needs and security standards.
- Ensure the CMS enhances user experience and meets organizational goals.
- Banking Operations:
- Manage banking operations including account management, transaction processing, and risk management.
- Ensure compliance with regulatory requirements, maintaining the safety and stability of banking services.
- Data Analytics:
- Utilize data analytics to optimize content performance and personalize banking services.
- Drive strategic decision-making for both CMS and banking operations based on customer insights and data analysis.
- Compliance and Risk Management:
- Ensure adherence to legal and regulatory requirements for both content management and banking operations.
- Implement controls and processes to mitigate risks and protect customer data.
Skills and Expertise:
- Financial Management: Proficient in managing overall financial operations, including cash flow and vendor payments.
- CMS Management: Experience in overseeing CMS implementation and maintenance, ensuring user-friendly and secure platforms.
- Banking Operations: Knowledgeable in banking procedures, transaction processing, and regulatory compliance.
- Data Analytics: Skilled in using data analytics to enhance content performance and banking services.
- Compliance and Risk Management: Strong understanding of legal and regulatory requirements, with experience in implementing risk mitigation strategies.
Mr. Lakshya Khanna
Operation Head
Educational Qualification:
- Bachelor of Arts in International Hospitality Management (BA-IHM)
Professional Experience:
- Total Experience: Over 10 years in operations, transitioning from the hotel industry to the corporate sector.
Career Journey:
- Hotel Industry:
- Marriott (Dubai and J.W. Marriott, India):
- Role: Operations
- Responsibilities: Managed various operational functions, ensuring high standards of service and customer satisfaction.
- Marriott (Dubai and J.W. Marriott, India):
- Corporate Sector:
- Wipro, Cognizant, IDFC Bank:
- Role: Operations Manager
- Responsibilities:
- Managed a team of 20 officers at IDFC Bank.
- Oversaw key performance parameters (AHT, schedule adherence, cross-sell targets).
- Created and monitored daily MIS reports.
- Mentored and guided team members, ensuring thorough product knowledge and capability in performing assigned duties.
- Conducted call audits and feedback sessions.
- Managed cross-sell and quality for the team.
- Handled first-level escalations from unhappy or irate customers.
- Conducted sessions to improve NPS (Net Promoter Score) and FCR (First Call Resolution).
- Wipro, Cognizant, IDFC Bank:
- F6 Capital and Finance Pvt. Ltd.:
- Current Role: Operations Head
- Responsibilities:
- Oversee all operational tasks related to loan processing, bookkeeping, and report generation (disbursement, NPA, collection).
- Ensure compliance with RBI guidelines by developing and implementing policies.
- Manage daily operational workflows, including day opening and closing procedures.
- Assign duties and responsibilities to team members, ensuring they are well-trained and capable of performing their roles.
- Conduct loan audits and feedback sessions with team members.
- Mentor and guide the team to ensure thorough product knowledge and operational efficiency.
Skills and Expertise:
- Operations Management: Extensive experience in managing operational workflows, both in the hospitality and corporate sectors.
- Team Leadership: Proven ability to lead, mentor, and develop high-performing teams.
- Compliance: Strong understanding of regulatory compliance and policy implementation.
- Customer Service: Skilled in handling customer escalations and improving customer satisfaction metrics (NPS, FCR).
- Performance Monitoring: Expertise in monitoring key performance indicators and generating MIS reports.
- Training and Development: Effective in training team members and ensuring they have the necessary knowledge and skills.
Mr. Vinod Mhatre
Zonal Head
Educational Qualification:
- Bachelor of Commerce (B.Com)
Professional Experience:
- Total Experience: 15 years in the NBFC (Non-Banking Financial Company) industry
Career Journey:
- Muthoot Finance:
- Role: Various positions, starting from executive level
- Responsibilities: Progressed through roles as per industry standards.
- IIFL (India Infoline Finance Limited):
- Role: Various positions
- Responsibilities: Developed skills in sales and marketing, contributing to business growth.
- Manappuram Finance:
- Role: Various positions
- Responsibilities: Gained extensive experience in sales management and industry dynamics.
- F6 Capital and Finance Pvt. Ltd.:
- Current Role: Zonal Head
- Responsibilities:
- Sales and Marketing Management: Oversee end-to-end sales and marketing operations within the zone.
- Sales Targets: Lead the sales team to achieve sales targets and drive revenue growth.
- Team Leadership: Manage the entire zone’s leads, ensuring loans are processed correctly and business growth is achieved.
- Legal Handling: Address any legal issues related to gold loans within the zone.
- Strategy Development: Collaborate with the sales team to develop and execute effective sales strategies.
- Recruitment and Training: Oversee the recruitment, training, and performance evaluation of sales personnel.
- Market Analysis: Analyze sales data, market trends, and customer feedback to identify business opportunities.
- Client Relationship Management: Build and maintain relationships with key clients, partners, and stakeholders.
Skills and Expertise:
- Sales Management: Extensive experience in managing sales operations and driving revenue growth.
- Leadership: Strong leadership skills with a proven track record of leading and developing high-performing sales teams.
- Market Dynamics: Deep understanding of industry and market trends.
- Strategic Thinking: Ability to develop and execute effective sales strategies.
- Client Relationship: Skilled in building and maintaining relationships with key clients and stakeholders.
- Communication: Strong communication skills, essential for coordinating with teams and clients.
- Results-Driven: Focused on achieving targets and driving business growth.
Mr. Dipak Mangaonkar
Admin Manager
Educational Qualification:
- Bachelor of Commerce (B.Com)
Professional Experience:
- Total Experience: Over 16 years in administration and procurement
Career Journey:
- ICICI Home Finance:
- Role: Administrative and Procurement Manager
- Responsibilities: Managed office administration and procurement functions, ensuring smooth operations.
- E-Office Planet:
- Role: Administrative Manager
- Responsibilities: Oversaw administrative tasks, including office management and vendor relations.
- Pitambari Product:
- Role: Administrative Manager
- Responsibilities: Handled office administration, procurement, and inventory management.
- Aleor Supply Chain:
- Role: Administrative Manager
- Responsibilities: Managed office administration and supply chain logistics.
- F6 Capital and Finance Pvt. Ltd.:
- Current Role: Admin Manager
- Responsibilities:
- Leadership and Management: Provides leadership and direction to the administrative team, overseeing day-to-day activities, setting goals, and ensuring efficient task completion.
- Administrative Operations: Manages various administrative functions, including office management, facilities, procurement, inventory, and vendor management.
- Policy Development and Implementation: Develops and implements administrative policies, procedures, and guidelines to improve efficiency and maintain compliance.
- Resource Allocation: Manages budgets, allocates resources, and optimizes expenditures for administrative activities.
- Facilities Management: Oversees facilities maintenance, security, and safety protocols.
- Technology and Systems: Implements and maintains administrative systems, software, and technology solutions.
- Human Resources Support: Collaborates with HR on administrative aspects of employee onboarding, offboarding, and benefits administration.
- Communication and Coordination: Serves as a central point of contact for administrative matters, liaising with internal departments, external vendors, and stakeholders.
- Problem-Solving and Decision-Making: Addresses administrative challenges, resolves issues, and makes decisions to support organizational goals.
- Compliance and Risk Management: Ensures compliance with regulatory requirements and company policies.
- Professional Development: Supports the professional development of administrative staff through training and mentoring.
- Stakeholder Relationship Management: Builds and maintains relationships with key stakeholders, including senior management, employees, vendors, and external partners.
Skills and Expertise:
- Leadership: Strong leadership and management skills with experience in guiding administrative teams.
- Administrative Operations: Extensive experience in managing office administration, facilities, procurement, and vendor relations.
- Policy Development: Expertise in developing and implementing administrative policies and procedures.
- Budget Management: Skilled in managing budgets and optimizing resource allocation.
- Facilities Management: Proficient in overseeing facilities maintenance and safety protocols.
- Technology Implementation: Experience in implementing and maintaining administrative systems and technology solutions.
- HR Support: Knowledgeable in administrative aspects of HR functions, including onboarding and benefits administration.
- Communication: Strong communication skills for effective coordination and liaison with internal and external stakeholders.
- Problem-Solving: Excellent problem-solving and decision-making abilities.
- Compliance: Ensures compliance with regulatory requirements and company policies.
- Professional Development: Committed to the professional growth and development of administrative staff.
Mr. Somnath Devghare
Branch Manager + Audit Head
Professional Experience:
- Branch Management: Extensive experience in managing branch operations, ensuring smooth daily activities, and achieving business targets.
- Audit Management: Proven expertise in auditing processes, ensuring compliance with company policies and regulatory requirements, and maintaining high standards of financial integrity.
Key Responsibilities:
- Branch Management:
- Operational Oversight: Ensure smooth and efficient operation of the branch, managing daily activities and addressing any issues that arise.
- Business Targets: Lead the branch to achieve business targets, including sales and customer service goals.
- Team Leadership: Provide leadership and direction to branch staff, setting performance standards and ensuring they are met.
- Customer Service: Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and maintaining strong customer relationships.
- Audit Management:
- Audit Planning: Develop and implement audit plans to review the financial and operational activities of the branch.
- Compliance Monitoring: Ensure all branch activities comply with internal policies, procedures, and regulatory requirements.
- Risk Management: Identify and mitigate risks through regular audits and reviews of branch operations.
- Reporting: Prepare and present audit reports to senior management, highlighting any issues and recommending corrective actions.
- Training and Support: Provide training and support to branch staff on compliance and audit-related matters.
Skills and Expertise:
- Branch Operations: Proficient in managing branch operations and ensuring efficient workflows.
- Audit Processes: Extensive knowledge of audit processes, risk management, and compliance.
- Leadership: Strong leadership skills with the ability to manage and motivate teams.
- Customer Service: Excellent customer service skills, focused on achieving high levels of customer satisfaction.
- Analytical Skills: Strong analytical skills for identifying risks and ensuring compliance.
- Communication: Effective communication skills for liaising with staff, management, and customers.
- Problem-Solving: Ability to address and resolve operational and audit-related issues efficiently.
Mr. Jagveer Dhillon
Branch manager + Territory manager
Professional Experience:
- Branch Management: Extensive experience in managing branch operations, ensuring efficient day-to-day activities, and achieving business goals.
- Territory Management: Proven expertise in overseeing multiple branches within a territory, driving business growth, and ensuring consistent performance across locations.
Key Responsibilities:
-
Branch Management:
- Operational Oversight: Manage daily operations of the branch, ensuring all activities are conducted smoothly and efficiently.
- Business Targets: Lead the branch to achieve sales and customer service targets, ensuring overall business growth.
- Team Leadership: Provide leadership and direction to branch staff, setting performance goals and ensuring they are met.
- Customer Service: Maintain high levels of customer satisfaction by addressing inquiries, resolving issues, and fostering strong customer relationships.
-
Territory Management:
- Territory Oversight: Oversee the operations of multiple branches within the assigned territory, ensuring consistent performance and adherence to company standards.
- Sales Strategy: Develop and implement sales strategies to drive business growth across the territory.
- Performance Monitoring: Monitor the performance of each branch, identifying areas for improvement and implementing corrective actions.
- Training and Development: Provide training and support to branch managers and staff, ensuring they have the necessary skills and knowledge to achieve their goals.
- Market Analysis: Conduct market analysis to identify opportunities for business development and growth within the territory.
Skills and Expertise:
- Branch Operations: Proficient in managing branch operations and ensuring efficient workflows.
- Territory Management: Experience in overseeing multiple branches and driving business growth across a territory.
- Leadership: Strong leadership skills with the ability to manage and motivate teams across multiple locations.
- Sales Strategy: Expertise in developing and implementing sales strategies to achieve business goals.
- Customer Service: Excellent customer service skills, focused on achieving high levels of customer satisfaction.
- Analytical Skills: Strong analytical skills for monitoring performance and identifying opportunities for improvement.
- Communication: Effective communication skills for liaising with staff, management, and customers.
- Problem-Solving: Ability to address and resolve operational and performance-related issues efficiently.
Mr. Suraj Patel
IT Manager
Educational Qualifications:
- Diploma in Information Technology (IT)
- Bachelor of Computer Applications (BCA)
Professional Experience:
- Total Experience: Over 4 years in the IT industry
Key Skills:
- Cloud Platforms: AWS, Azure
- Server Management: Windows Server 2022, Active Directory management
- Networking: Network administration and technical support
- Programming Languages: HTML, CSS, JavaScript, Java
- IT Asset Management: IT asset inventory management
- Technical Support: Proficient in providing technical support for network and server issues
Career Journey:
- Anadigi Security Safety System:
- Role: IT Technician
- Responsibilities: Managed CCTV, Access Control, Gate Barrier, and intercom systems.
- WNS Global Service:
- Role: IT Support Specialist
- Responsibilities:
- Gained extensive knowledge in server and Active Directory management.
- Handled various IT-related tasks, including managing IT asset inventory.
- Modern Informatics Pvt. Ltd.:
- Role: Technical Support Engineer
- Responsibilities: Provided technical support for network and server-related issues efficiently.
- F6 Capital and Finance Pvt. Ltd.:
- Current Role: IT Manager (Since April 2023)
- Responsibilities:
- Manage all IT-related issues and queries, including technical, network, and printer problems.
- Maintain IT asset inventory and ensure proper documentation.
- Manage Google My Business profiles for all branches.
- Oversee social media management related to IT.
Skills and Expertise:
- Cloud Computing: Proficient in AWS and Azure platforms.
- Server Management: Experienced in managing Windows Server 2022 and Active Directory.
- Networking: Skilled in network administration and providing technical support.
- Programming: Knowledgeable in HTML, CSS, JavaScript, and Java.
- Technical Support: Expertise in resolving technical issues related to network and servers.
- IT Asset Management: Capable of managing IT assets and maintaining inventory.
- Communication and Documentation: Effective in maintaining documentation and communicating IT-related information.