Leadership Team

Mr. Sumesh Akkaparambil

 Accounts manager

Accounts Head, Banking, and Billing Management

Educational Qualification:

  • Bachelor of Commerce (B.Com)
  • Proficiencies: Tally ERP9, MS Office

Professional Experience:

  • Total Experience: 20 years in accounts and management

Career Journey:

  1. Pillais College:
    • Role: Cash and Student Admission Process Manager
    • Responsibilities: Managed cash transactions and the student admission process.
  2. Construction Company:
    • Role: Accounts Manager
    • Responsibilities: Handled accounts related to vendor payments, staff salaries, and management accounting.
  3. Goodwill Capital & Holdings:
    • Role: Accounts Manager
    • Responsibilities: Managed accounts related to loans, repayments, staff salaries, Tally entries, and CA assistance.
  4. F6 Capital and Finance Pvt. Ltd.:
    • Current Role: Accounts Head, Banking, and Billing Management
    • Responsibilities:
      • Banking Operations: Manage banking relationships and operations, ensuring efficient cash flow and optimizing banking services.
      • Billing Processes: Oversee the billing process, including customer invoicing, payment processing, and resolving billing inquiries or discrepancies.
      • Policy Development: Develop and implement policies and procedures for banking and billing operations, ensuring compliance with regulatory requirements.
      • Process Improvement: Identify and implement opportunities for process improvements.
      • Staff Management: Supervise staff responsible for banking and billing operations.

Skills and Expertise:

  • Financial Management: Proficient in managing financial operations, including cash flow and banking relationships.
  • Billing Systems: Expertise in billing processes, invoicing, and payment processing.
  • Analytical Skills: Strong analytical skills for financial analysis and process optimization.
  • Attention to Detail: High attention to detail to ensure accuracy in financial transactions and billing.
  • Regulatory Compliance: Knowledge of regulatory requirements and ensuring compliance in all operations.

Miss. Naziya Khan

Sr. Accounts Executive

Educational Qualification:

  • Bachelor of Commerce (B.Com)

Professional Experience:

  • Total Experience: 4 years in finance management and cash flow monitoring

Key Responsibilities:

  1. Overall Finance Management:
    • Oversee the financial operations, ensuring effective management and monitoring of cash flow to maintain sufficient funds for business operations.
    • Handle vendor payments, ensuring timely and accurate transactions.
  2. Content Management System (CMS) Management:
    • Oversee the implementation, customization, and maintenance of the CMS platform, ensuring it aligns with the organization’s content needs and security standards.
    • Ensure the CMS enhances user experience and meets organizational goals.
  3. Banking Operations:
    • Manage banking operations including account management, transaction processing, and risk management.
    • Ensure compliance with regulatory requirements, maintaining the safety and stability of banking services.
  4. Data Analytics:
    • Utilize data analytics to optimize content performance and personalize banking services.
    • Drive strategic decision-making for both CMS and banking operations based on customer insights and data analysis.
  5. Compliance and Risk Management:
    • Ensure adherence to legal and regulatory requirements for both content management and banking operations.
    • Implement controls and processes to mitigate risks and protect customer data.

Skills and Expertise:

  • Financial Management: Proficient in managing overall financial operations, including cash flow and vendor payments.
  • CMS Management: Experience in overseeing CMS implementation and maintenance, ensuring user-friendly and secure platforms.
  • Banking Operations: Knowledgeable in banking procedures, transaction processing, and regulatory compliance.
  • Data Analytics: Skilled in using data analytics to enhance content performance and banking services.
  • Compliance and Risk Management: Strong understanding of legal and regulatory requirements, with experience in implementing risk mitigation strategies.

Mr. Lakshya Khanna

Operation Head

Educational Qualification:

  • Bachelor of Arts in International Hospitality Management (BA-IHM)

Professional Experience:

  • Total Experience: Over 10 years in operations, transitioning from the hotel industry to the corporate sector.

Career Journey:

  1. Hotel Industry:
    • Marriott (Dubai and J.W. Marriott, India):
      • Role: Operations
      • Responsibilities: Managed various operational functions, ensuring high standards of service and customer satisfaction.
  2. Corporate Sector:
    • Wipro, Cognizant, IDFC Bank:
      • Role: Operations Manager
      • Responsibilities:
        • Managed a team of 20 officers at IDFC Bank.
        • Oversaw key performance parameters (AHT, schedule adherence, cross-sell targets).
        • Created and monitored daily MIS reports.
        • Mentored and guided team members, ensuring thorough product knowledge and capability in performing assigned duties.
        • Conducted call audits and feedback sessions.
        • Managed cross-sell and quality for the team.
        • Handled first-level escalations from unhappy or irate customers.
        • Conducted sessions to improve NPS (Net Promoter Score) and FCR (First Call Resolution).
  3. F6 Capital and Finance Pvt. Ltd.:
    • Current Role: Operations Head
    • Responsibilities:
      • Oversee all operational tasks related to loan processing, bookkeeping, and report generation (disbursement, NPA, collection).
      • Ensure compliance with RBI guidelines by developing and implementing policies.
      • Manage daily operational workflows, including day opening and closing procedures.
      • Assign duties and responsibilities to team members, ensuring they are well-trained and capable of performing their roles.
      • Conduct loan audits and feedback sessions with team members.
      • Mentor and guide the team to ensure thorough product knowledge and operational efficiency.

Skills and Expertise:

  • Operations Management: Extensive experience in managing operational workflows, both in the hospitality and corporate sectors.
  • Team Leadership: Proven ability to lead, mentor, and develop high-performing teams.
  • Compliance: Strong understanding of regulatory compliance and policy implementation.
  • Customer Service: Skilled in handling customer escalations and improving customer satisfaction metrics (NPS, FCR).
  • Performance Monitoring: Expertise in monitoring key performance indicators and generating MIS reports.
  • Training and Development: Effective in training team members and ensuring they have the necessary knowledge and skills.

Mr. Vinod Mhatre

Zonal Head

Educational Qualification:

  • Bachelor of Commerce (B.Com)

Professional Experience:

  • Total Experience: 15 years in the NBFC (Non-Banking Financial Company) industry

Career Journey:

  1. Muthoot Finance:
    • Role: Various positions, starting from executive level
    • Responsibilities: Progressed through roles as per industry standards.
  2. IIFL (India Infoline Finance Limited):
    • Role: Various positions
    • Responsibilities: Developed skills in sales and marketing, contributing to business growth.
  3. Manappuram Finance:
    • Role: Various positions
    • Responsibilities: Gained extensive experience in sales management and industry dynamics.
  4. F6 Capital and Finance Pvt. Ltd.:
    • Current Role: Zonal Head
    • Responsibilities:
      • Sales and Marketing Management: Oversee end-to-end sales and marketing operations within the zone.
      • Sales Targets: Lead the sales team to achieve sales targets and drive revenue growth.
      • Team Leadership: Manage the entire zone’s leads, ensuring loans are processed correctly and business growth is achieved.
      • Legal Handling: Address any legal issues related to gold loans within the zone.
      • Strategy Development: Collaborate with the sales team to develop and execute effective sales strategies.
      • Recruitment and Training: Oversee the recruitment, training, and performance evaluation of sales personnel.
      • Market Analysis: Analyze sales data, market trends, and customer feedback to identify business opportunities.
      • Client Relationship Management: Build and maintain relationships with key clients, partners, and stakeholders.

Skills and Expertise:

  • Sales Management: Extensive experience in managing sales operations and driving revenue growth.
  • Leadership: Strong leadership skills with a proven track record of leading and developing high-performing sales teams.
  • Market Dynamics: Deep understanding of industry and market trends.
  • Strategic Thinking: Ability to develop and execute effective sales strategies.
  • Client Relationship: Skilled in building and maintaining relationships with key clients and stakeholders.
  • Communication: Strong communication skills, essential for coordinating with teams and clients.
  • Results-Driven: Focused on achieving targets and driving business growth.

Mr. Dipak Mangaonkar

Admin Manager

Educational Qualification:

  • Bachelor of Commerce (B.Com)

Professional Experience:

  • Total Experience: Over 16 years in administration and procurement

Career Journey:

  1. ICICI Home Finance:
    • Role: Administrative and Procurement Manager
    • Responsibilities: Managed office administration and procurement functions, ensuring smooth operations.
  2. E-Office Planet:
    • Role: Administrative Manager
    • Responsibilities: Oversaw administrative tasks, including office management and vendor relations.
  3. Pitambari Product:
    • Role: Administrative Manager
    • Responsibilities: Handled office administration, procurement, and inventory management.
  4. Aleor Supply Chain:
    • Role: Administrative Manager
    • Responsibilities: Managed office administration and supply chain logistics.
  5. F6 Capital and Finance Pvt. Ltd.:
    • Current Role: Admin Manager
    • Responsibilities:
      • Leadership and Management: Provides leadership and direction to the administrative team, overseeing day-to-day activities, setting goals, and ensuring efficient task completion.
      • Administrative Operations: Manages various administrative functions, including office management, facilities, procurement, inventory, and vendor management.
      • Policy Development and Implementation: Develops and implements administrative policies, procedures, and guidelines to improve efficiency and maintain compliance.
      • Resource Allocation: Manages budgets, allocates resources, and optimizes expenditures for administrative activities.
      • Facilities Management: Oversees facilities maintenance, security, and safety protocols.
      • Technology and Systems: Implements and maintains administrative systems, software, and technology solutions.
      • Human Resources Support: Collaborates with HR on administrative aspects of employee onboarding, offboarding, and benefits administration.
      • Communication and Coordination: Serves as a central point of contact for administrative matters, liaising with internal departments, external vendors, and stakeholders.
      • Problem-Solving and Decision-Making: Addresses administrative challenges, resolves issues, and makes decisions to support organizational goals.
      • Compliance and Risk Management: Ensures compliance with regulatory requirements and company policies.
      • Professional Development: Supports the professional development of administrative staff through training and mentoring.
      • Stakeholder Relationship Management: Builds and maintains relationships with key stakeholders, including senior management, employees, vendors, and external partners.

Skills and Expertise:

  • Leadership: Strong leadership and management skills with experience in guiding administrative teams.
  • Administrative Operations: Extensive experience in managing office administration, facilities, procurement, and vendor relations.
  • Policy Development: Expertise in developing and implementing administrative policies and procedures.
  • Budget Management: Skilled in managing budgets and optimizing resource allocation.
  • Facilities Management: Proficient in overseeing facilities maintenance and safety protocols.
  • Technology Implementation: Experience in implementing and maintaining administrative systems and technology solutions.
  • HR Support: Knowledgeable in administrative aspects of HR functions, including onboarding and benefits administration.
  • Communication: Strong communication skills for effective coordination and liaison with internal and external stakeholders.
  • Problem-Solving: Excellent problem-solving and decision-making abilities.
  • Compliance: Ensures compliance with regulatory requirements and company policies.
  • Professional Development: Committed to the professional growth and development of administrative staff.

Mr. Somnath Devghare

Branch Manager + Audit Head

Professional Experience:

  • Branch Management: Extensive experience in managing branch operations, ensuring smooth daily activities, and achieving business targets.
  • Audit Management: Proven expertise in auditing processes, ensuring compliance with company policies and regulatory requirements, and maintaining high standards of financial integrity.

Key Responsibilities:

  1. Branch Management:
    • Operational Oversight: Ensure smooth and efficient operation of the branch, managing daily activities and addressing any issues that arise.
    • Business Targets: Lead the branch to achieve business targets, including sales and customer service goals.
    • Team Leadership: Provide leadership and direction to branch staff, setting performance standards and ensuring they are met.
    • Customer Service: Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and maintaining strong customer relationships.
  2. Audit Management:
    • Audit Planning: Develop and implement audit plans to review the financial and operational activities of the branch.
    • Compliance Monitoring: Ensure all branch activities comply with internal policies, procedures, and regulatory requirements.
    • Risk Management: Identify and mitigate risks through regular audits and reviews of branch operations.
    • Reporting: Prepare and present audit reports to senior management, highlighting any issues and recommending corrective actions.
    • Training and Support: Provide training and support to branch staff on compliance and audit-related matters.

Skills and Expertise:

  • Branch Operations: Proficient in managing branch operations and ensuring efficient workflows.
  • Audit Processes: Extensive knowledge of audit processes, risk management, and compliance.
  • Leadership: Strong leadership skills with the ability to manage and motivate teams.
  • Customer Service: Excellent customer service skills, focused on achieving high levels of customer satisfaction.
  • Analytical Skills: Strong analytical skills for identifying risks and ensuring compliance.
  • Communication: Effective communication skills for liaising with staff, management, and customers.
  • Problem-Solving: Ability to address and resolve operational and audit-related issues efficiently.

Mr. Jagveer Dhillon

Branch manager + Territory manager

Professional Experience:

  • Branch Management: Extensive experience in managing branch operations, ensuring efficient day-to-day activities, and achieving business goals.
  • Territory Management: Proven expertise in overseeing multiple branches within a territory, driving business growth, and ensuring consistent performance across locations.

Key Responsibilities:

  1. Branch Management:

    • Operational Oversight: Manage daily operations of the branch, ensuring all activities are conducted smoothly and efficiently.
    • Business Targets: Lead the branch to achieve sales and customer service targets, ensuring overall business growth.
    • Team Leadership: Provide leadership and direction to branch staff, setting performance goals and ensuring they are met.
    • Customer Service: Maintain high levels of customer satisfaction by addressing inquiries, resolving issues, and fostering strong customer relationships.
  2. Territory Management:

    • Territory Oversight: Oversee the operations of multiple branches within the assigned territory, ensuring consistent performance and adherence to company standards.
    • Sales Strategy: Develop and implement sales strategies to drive business growth across the territory.
    • Performance Monitoring: Monitor the performance of each branch, identifying areas for improvement and implementing corrective actions.
    • Training and Development: Provide training and support to branch managers and staff, ensuring they have the necessary skills and knowledge to achieve their goals.
    • Market Analysis: Conduct market analysis to identify opportunities for business development and growth within the territory.

Skills and Expertise:

  • Branch Operations: Proficient in managing branch operations and ensuring efficient workflows.
  • Territory Management: Experience in overseeing multiple branches and driving business growth across a territory.
  • Leadership: Strong leadership skills with the ability to manage and motivate teams across multiple locations.
  • Sales Strategy: Expertise in developing and implementing sales strategies to achieve business goals.
  • Customer Service: Excellent customer service skills, focused on achieving high levels of customer satisfaction.
  • Analytical Skills: Strong analytical skills for monitoring performance and identifying opportunities for improvement.
  • Communication: Effective communication skills for liaising with staff, management, and customers.
  • Problem-Solving: Ability to address and resolve operational and performance-related issues efficiently.

Mr. Suraj Patel

IT Manager

Educational Qualifications:

  • Diploma in Information Technology (IT)
  • Bachelor of Computer Applications (BCA)

Professional Experience:

  • Total Experience: Over 4 years in the IT industry

Key Skills:

  • Cloud Platforms: AWS, Azure
  • Server Management: Windows Server 2022, Active Directory management
  • Networking: Network administration and technical support
  • Programming Languages: HTML, CSS, JavaScript, Java
  • IT Asset Management: IT asset inventory management
  • Technical Support: Proficient in providing technical support for network and server issues

Career Journey:

  1. Anadigi Security Safety System:
    • Role: IT Technician
    • Responsibilities: Managed CCTV, Access Control, Gate Barrier, and intercom systems.
  2. WNS Global Service:
    • Role: IT Support Specialist
    • Responsibilities:
      • Gained extensive knowledge in server and Active Directory management.
      • Handled various IT-related tasks, including managing IT asset inventory.
  3. Modern Informatics Pvt. Ltd.:
    • Role: Technical Support Engineer
    • Responsibilities: Provided technical support for network and server-related issues efficiently.
  4. F6 Capital and Finance Pvt. Ltd.:
    • Current Role: IT Manager (Since April 2023)
    • Responsibilities:
      • Manage all IT-related issues and queries, including technical, network, and printer problems.
      • Maintain IT asset inventory and ensure proper documentation.
      • Manage Google My Business profiles for all branches.
      • Oversee social media management related to IT.

Skills and Expertise:

  • Cloud Computing: Proficient in AWS and Azure platforms.
  • Server Management: Experienced in managing Windows Server 2022 and Active Directory.
  • Networking: Skilled in network administration and providing technical support.
  • Programming: Knowledgeable in HTML, CSS, JavaScript, and Java.
  • Technical Support: Expertise in resolving technical issues related to network and servers.
  • IT Asset Management: Capable of managing IT assets and maintaining inventory.
  • Communication and Documentation: Effective in maintaining documentation and communicating IT-related information.